Shop Policies and FAQs

How do I contact you?

Call or email using the information below. Contacting during business hours (US Central time) will get a prompter response, but you should hear back within 48 hours!

Monday
9:30 am – 5:30 pm
Tuesday
9:30 am – 5:30 pm
Wednesday
9:30 am – 5:30 pm
Thursday
9:30 am – 5:30 pm
Friday
9:30 am – 3:00 pm
Saturday
10:30 am – 4:00 pm
Sunday
10:30 am – 4:00 pm
Where can I access my account information?

You can access all account information (orders, shipping addresses, payment methods, downloads, course dashboard, community profile, groups, and more) at your personal dashboard. There are tabs for each of these, but payment and shopping information is located specifically in the shop tab.

If you do not yet have an account, you can create one here. Purchases through the shop automatically create an account.

What’s your refund policy?

Refund Policy

Physical Items

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. File your claim using this form.

To be eligible for refund, the item must be unused and in new condition. You must have proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Digital Items

All digital items have a 30-day satisfaction money-back guarantee. If you’re dissatisfied with your purchase, use this form to file a claim, and I will get back to you within 48 hours regarding the details of the return.

Once your case has been opened (within 48 hours of your claim), you will receive an email regarding the specifics of the case. If your return and refund is approved, I will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

What payment methods do you accept?

WooCommerce hosts all of the products on this website. This means that the following payment methods are accepted, and your payments are handled securely:

  • Paypal
  • Stripe
  • Visa
  • Mastercard
  • Discover & Diners
  • American Express
  • China Unionpay
  • Japan Credit Bureau
  • Bank Transfers via Paypal
Can I share digital products with my students and friends?

All of the sheet music and pdf activity packs on this website include a “studio license,” meaning you may distribute the materials to your teaching studio. If you’re not a teacher, you may share materials with close friends. You may not re-sell or otherwise massively re-distribute material on the internet or in any other capacity without written consent of the author/composer.

Courses are intended only for the individual who made the purchase or in case of minors, a parent or guardian may purchase for their child. Courses may not be shared.

For questions regarding this policy, email amy@girlinbluemusic.com

I have an issue with a product; what should I do?

If you are experiencing any issues with a product, contact me at amy@girlinbluemusic or call (847) 868-2123 during business hours, and I will help you resolve any product issues.

Have more questions?

Good to stay curious! Email me with any other questions at amy@girlinbluemusic.com or call (847) 868-2123 during business hours.

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